General iOS F.A.Q.

Below are some of the questions we often get.

  • I re-downloaded my app and lost my in app purchase(s). How do I get these back?

    Each app that has an "in app purchase" has a "Restore" button near the purchase option. Use this and enter your Apple ID password to retrieve your Pro features.

  • My app will not launch or is crashing shortly after launch. What do I do?

    There could be a few things going on here. The first thing to try is to delete the app and then re-download it with the instructions below.

    1. Close the app.
    2. Touch and hold the icon until it starts to shake and an X appears in the upper left of the icon.
    3. Touch the X and then touch Delete from the confirm box that comes up.
    4. Now the should be gone.
    5. Go back to the App Store and download the app again.
    6. Restore your in app purchase(s) if applicable.

    Note: This process will remove any saved data (games, logs, settings) you may have had stored.